Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@pacificbayequipment.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@pacificbayequipment.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@pacificbayequipment.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@pacificbayequipment.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@pacificbayequipment.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@pacificbayequipment.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@pacificbayequipment.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@pacificbayequipment.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@pacificbayequipment.com.

Effective May 1, 2024

Pacific Bay Equipment is the operator of (https://shoppacificbayequipment.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Cancellations

If you need to cancel your order before it has been processed for shipping, please call our customer service department at (800) 640-1227.  If an order has already been processed for shipping, please reference our Returns & Refunds policy.

2. Returns & Refunds

2.1 – Return or Refund Due To Change Of Mind

Pacific Bay Equipment will accept returns due to change of mind within 30 days of delivery of the item.  All items must be returned in original packaging and in new unused condition to be eligible for return and refund.  The following conditions also apply:

• A 20% restocking fee may be charged on all returned items.
• All returns must be accompanied by copy of original invoice.
• Return shipping will be paid and arranged at the customer’s expense. No returns will be accepted freight collect.
• The value of any shipping paid by customer or by us will not be refunded.
• If your order qualified for free shipping, the outbound shipping expenses incurred by us will be deducted from your refund.
• Special orders may be subject to the return policy of the manufacturer.

Select items on the website are non-returnable and non-refundable. Please reference Section 4. for additional details.

2.2 – Returns & Refunds Due To Damaged or Defective Item

Pacific Bay Equipment will accept returns on items that are damaged or defective out of the box within 30 days of delivery of the item. 

All Items must be returned to us with invoice or other proof of purchase included in the box.

2.3 – Refund & Replacement Options

Once returns are received and accepted, you will receive the choice of:

(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)

3. Warranties & Warranty Returns

All factory warranties are administered by our vendors.  A vendor evaluation may be required before warranties can be processed. Pacific Bay Equipment will follow the findings of the vendor evaluations and process accordingly.

The customer is responsible for transportation and labor costs in connection with warranty repair or replacement.

For questions about the warranty for a specific product or purchase please call us at (800) 640-1227 or email: info@PacificBayEquipment.com

4. Non-Refundable & Non-Returnable Items

Select items on the website are non-returnable and non-refundable once shipped.  Additional details about each type of non-refundable, non-returnable item are outlined below. 

• Installed Items: Items that have been installed are ineligible for return or refund. Any damage or defects caused by improper installation is the responsibility of yourself or the party who installed the item.
• Electrical Parts: Electrical parts may not be returned.
• Discontinued or Obsolete Items: Items labeled “Discontinued” are no longer produced by the manufacturer. While quantities remain in our warehouse, they will be available for purchase on the website. Due to their obsolete nature, Discontinued items are ineligible for refund or return.
• Clearance Items: Items labeled “Clearance” are products that have had pricing discounted to move out of our warehouse inventory. These items are sold as is with details of the condition of the item provided in the product description. Items labeled as Clearance are ineligible for refund or return.
• Gassed or Oiled Parts & Equipment: Due to federal shipping regulations we are unable to accept returns on any parts or equipment that have had gasoline or motor oil applied to them.

4.1 – Non-Refundable Exceptions

Only if we do not have stock on hand to fulfill your “Discontinued” or “Clearance” order as requested, you will receive the choice of:

(a) refund to your payment method
(b) a comparable replacement item sent to you (if stock is available, additional charges may apply)

5. Return Process

All Returns & Refunds must be pre-authorized by our customer service department.  To begin the process of returning an item please call us during regular business hours at (800) 640-1227 or email info@PacificBayEquipment.com

Once you have received authorization to return your product from our customer service department, please ship to:

Pacific Bay Equipment
3647 Standish Ave
Santa Rosa, Ca
Phone: (800) 640-1227

All Items must be returned to us with invoice or other proof of purchase included in the box.

Once returns are received and accepted, you will be contacted via email by our customer service department and a refund or replacement part will be issued.

6. Customer service

For questions about our Cancellation, Refund & Return Policy, please call us during regular business hours, 7:30am-4:00pm (Pacific Time), Monday-Friday at (800) 640-1227 or email info@PacificBayEquipment.com